Returns & Claims
At Oliensa, we care about your consumer rights.
Below you’ll find the most important information regarding returns and complaints.
Product Return – Withdrawal from the Contract
You have the right to return a purchased product without giving any reason within 14 days of receiving the shipment.
How to do it?
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Fill out the withdrawal form (PDF) or submit a statement in another form.
Send the product to the following address:
Netvise Sp. z o.o.
ul. Dzierżanowo 8, 06-200 Maków Mazowiecki, Poland
The refund will be issued within 14 days of receiving the returned package or proof of its shipment.
Product Complaint
All products are covered by a 2-year warranty for conformity with the contract (in accordance with the Consumer Rights Act).
How to file a complaint?
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Fill out the complaint form (PDF) or describe the issue in an email.
Send your complaint to: info@oliensa.com
or by post to our company address:
Netvise Sp. z o.o., ul. Dzierżanowo 8, 06-200 Maków Mazowiecki, Poland
Your complaint will be reviewed within 14 days.
If accepted – we cover the return shipping and reshipment costs.
Need help?
If you have any questions or doubts, feel free to contact us:
📧 info@oliensa.com
📞 +48 570 021 555
